Another Customer Success Story

12.02.2019
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The Rental Department received an emergency call on a January evening. The UPS at the customer’s data center failed and they were running on utility power. We worked quickly to deploy a 300kVA UPS trailer to the site the next day. We encountered some shipping delays with our freight carrier. Fortunately, Matt Risley arrived on-site and “fixed” our customer.

“I’ve been working in this field for 34 years now,” said Gene McNeil, VP of the Rental Division, “this is undoubtedly the best customer acknowledgement that I’ve seen. Awesome job and kudos to you Matt Risley!”


Gene,

I just wanted to follow up with you. We were successful last evening in placing your equipment in service. We got off to a bit of a rough start with the trucking delays and I’ll be honest that I was concerned in the beginning about whether I had made the right call. Matt Risley changed all that. He demonstrated great competency, confidence, communicated well with my staff and other vendors, and was a real pleasure to work with. I placed a great deal of trust in you and your company to remedy something very important to our Agency and you delivered. I’m am very grateful for your help and didn’t want to let this opportunity pass without telling you so.

I know this is what your firm does for a living, but from the perspective of someone who practices great diligence to avoid such situations, it’s nice to know you have recourse when emergencies arise.

Once again, thanks very much for your help!
— Director of Facilities at a Financial Aid Service Provider



Matt Risley was grateful for the glowing testimonial and had this to say: I appreciate the acknowledgment, this was a collective effort from all parties involved. I was just the one who had the opportunity to wear the cape. There is a lot of behind the scenes work that goes into making us look good. Matt, Lou and Mark have been jumping through hoops to help get equipment out the door and Don has been working non stop to get our monitoring rock solid. Our end product shows all the hard work put into this. We are the best at what we do. The sky is the limit.

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